The Dos and Don’ts of Business Email Communication

July 15, 2019 Professional Advice

The Dos and Don'ts of Business Email CommunicationIt’s been 3 years since I wrote my first blog for ABS Technology. I wrote it on the soft skills that seem to be lacking in the IT industry. In my time at ABS, I have spoken on this topic many times to various teams in the company. One of the areas that I did not address in that first article is email communication. 

Email is an essential element in today’s business world. Many think it is going away due to social media, texting, etc. This may be true for personal use, but for businesses, email as a main form of communication is not going anywhere. In this article, I will lay out the top do’s and don’ts for business email communication.

The Don’ts

  • Expect an immediate response.
  • Put anything in an email you wouldn’t want to see in court.
  • Communicate login credentials.
  • Reply all if it’s not needed.
  • Answer an email angry.
  • Read tone or feelings into an email.
  • Go back and forth over email more than 2 times on any given thread.

The Do’s

  • Respond to other’s emails in a timely fashion. One business day is a good rule of thumb.
  • Use email for documentation purposes.
  • Be clear and concise in writing. 
  • Copy the appropriate people.
    • Make sure the right people are on it.
    • More importantly, make sure the wrong people aren’t on it.
  • Use BCC when sending staff or mass emails.

This list is not exhaustive by any means and not meant to be hard and fast. They are good rules of thumb to consider when communicating via email for business. Hopefully, this will make your business email communication a little smoother the next time you have to get behind the keyboard.


The Do’s and Don'ts of Business Email CommunicationJeremy Niedzwiecki joined ABS in 2013 as a Project Manager with over 20 years experience as an information systems technician, electronic technician, and project manager. He graduated with a Bachelor of Arts in Management of Information Systems in 2003 from Saint Leo University and earned his Master’s in Business Administration from Old Dominion University in 2005.

Jeremy started his time at ABS as a certified Project Manager.