The ABS Customer Support Team is available to help monitor, troubleshoot, diagnose, and remedy technical issues. Our team provides onsite or remote assistance and guarantees superior support by working tirelessly to decrease downtime and ensure business continuity.

ABS Technology specializes in various Lifecycle + Managed Services, including the following:

Network Monitoring

  • Sleep easy; we will keep an eye on your network for you. Utilizing sophisticated network monitoring technology and methodologies, our support team will proactively diagnose and remedy issues for your mission-critical networking components.
  • We will support all facets of your environment including Communications + Collaboration, Security, Server, Wireless networking infrastructures and other ABS solutions.
  • We customize our offerings based upon each individual client so you will be receiving the precise amount of support you need.

Troubleshooting

  • Rely on the ABS Team to quickly find a solution quickly to mitigate the impact on your business.
  • By providing around-the-clock support, our highly qualified team of engineers is prepared to resolve the issue at hand.
  • We will work collaboratively with you and vendor/manufacturer support to resolve issues so you can focus on your business.

SMARTnet Management

  • Simplify your contract management.
  • ABS understands how vital it is to maintain the proper levels of SMARTnet on your mission-critical network devices, which is why we have resources dedicated solely to SMARTnet contract management!
  • With an expert understanding of the various maintenance levels, our team will help with quoting, contract renewals, contract management, and associating contracts with your Cisco ID (CCO).
  • With ABS, an organized and well-managed Cisco SMARTnet Contract is a possibility; let us help you make it a reality.

Lifestyle:

We are committed to supporting our clients throughout the entire lifecycle, with the understanding that your needs are as multidimensional as your network. From network design to equipment lifecycles, ABS is here to help. By taking the time to intimately understand your network, we are able to smoothly deploy new equipment and reduce downtime.

How ABS Can Help:

Consulting: Let us develop solutions to meet your objectives by assessing your network, designing a solution, then creating a road map to help get you there.

Project + Delivery Management: We’ll plan and initiate your project to ensure completion on-time, in-scope, and at-cost.

Support: Allow our experienced Solutions Engineers to proactively monitor, manage, maintain, and support your entire infrastructure - and all for a single monthly cost.

Maintenance Contract Management: Put our expert understanding to work for your business when it comes to quoting, contract renewals, contract management, and associating contracts with manufacturer IDs.

Residency + Staff Augmentation: Let ABS provide an extra helping hand. We are committed to providing highly-qualified engineers for clients in need.

Leasing + Financing Options: Every client is different, and sometimes technological investments need to be financed via an operational budget. For painless procurement, ABS partners with financial institutions to ensure purchases and payments are made on your terms.

Managed Services:

The ABS Managed Service offerings provide experienced Solutions Engineers to proactively monitor, manage, maintain, and support your entire IT infrastructure for a single monthly cost. Utilizing sophisticated network monitoring technology and methodology, our support team will proactively diagnose and remedy issues for your mission-critical technology components.

Due to the complex nature of technology and the unique needs of each business, we offer a fully customizable monitoring package and have the flexibility to manage partial or entire IT infrastructures.

How We Can Help:

Essential Service: Monitoring Only

Premium Service: Proactive Maintenance + Remediation

Premium Plus: Full Service, 24/7/365

In addition to working closely with your team in a flexible capacity, we help mitigate risk to your business by monitoring your network 24/7, enhancing the security of your network by quickly diagnosing and resolving issues as they arise. Keeping a close eye on your network helps us ensure uptime, and minimize security threats.

Please contact one of our offices in Richmond, Roanoke or Virginia Beach to find out more about Lifecycle & Managed Services or to make an appointment.

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