Posts In: Customer Support

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Managing Those Pesky Stakeholders

One of my favorite sayings is “this would be easy except for those darn people…

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Top 5 Reasons You Need a Managed Service Agreement

As I write this blog post, I must first reveal that I am a Director…

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Keeping Your Business Running After a Disaster

As the summer approaches, many are getting ready for warmer weather, school letting out and…

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Speeds and Feeds – Are They Worth Talking About?

So everyone is saying “It’s all about the application”. I can’t tell you how many…

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Employee Spotlight: Mary Aman

Our Client Support Engineer, Mary Aman, has been on a roll since joining ABS fresh…

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What’s Your Priority?

When running an IT service desk, prioritization of work is of the utmost importance.  See…

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Why Clients Get Attached to Engineers

One of the things I run into quite a bit is clients asking for a…

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The IT Director’s Non-Technical Check List for Evaluating New Technology

As IT Director’s, we are constantly bombarded with every vendor and their brother trying to…

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Making the Most of the End of Year Spend

As we come to the end of another calendar year, it is also the end…

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So You Think You Need to Call Support

Tell me if you’ve been in this situation before.  You call for technical assistance and…

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The A-Z of IT

I figured I would take a break this time from my normal blogging content and…

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The Importance of Effectively Pre-Screening Candidates

Time is the scarcest resource; I think most people in the IT industry can certainly…

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Customer Service and Growth (In That Order)

ABS Technology’s growth goals aren’t to grow for the sake of it. We aim to…

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Manage Your Risk!

Risk exists in all businesses.  Whether we acknowledge it or not, it exists.  Risk is…

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The Softer Side of IT

No matter the industry that you are in, you have clients. Whether you are the…