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The IT Manager’s Best Friend: Data Backups

The technical assistance on the other end of the phone asks the dreaded question, “When…

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Project Documentation Essentials

Today I wanted to discuss the importance of good documentation as well as what good…

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Time Management Updates from a Scheduling Challenged Individual

In August I posted about several things for time management that I was starting in…

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That’s a Wrap, Top 5 Announcements from VMworld 2017

It’s great being back to VMworld so I can meet and discuss the state of…

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So You Think You Need to Call Support

Tell me if you’ve been in this situation before.  You call for technical assistance and…

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What is QoS and Why is it Important?

If you already know what Quality of Service is, how it works, and why it…