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Cisco Spark – Amongst a Sea of Collaboration Tools, What’s the Point?

Cisco Spark has been a thing for quite a while now, and it comes free…

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Four Elements to Achieve Contact Center Success

I’ve been doing contact center deployments nearly as long as I’ve been in IT. I…

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Exceeding Expectations – Three Steps for Architecting a Quality Solution

Solution Architecture is formulaic. It is an equation with inputs and outputs which are dependent…

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Vacationing

In our fast-paced, ever-connected and busy world, finding balance with our time seems like the…

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Top 5 Reasons You Need to Make the Journey to the Cloud

The cloud provides enterprises of all sizes with the elements needed to implement almost any…

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Security: It’s Not Just About Technology

One of the hottest, most talked about areas of IT in the news and on…

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Continual Service Improvement: Soliciting Feedback

How many times have you received a survey after purchasing a service? How many times…