Lifecycle + Managed Services
The ABS Customer Support Team is available to help monitor, troubleshoot, diagnose, and remedy technical issues. Our team provides onsite or remote assistance and guarantees superior support by working tirelessly to decrease downtime and ensure business continuity.
ABS Technology specializes in various Lifecycle + Managed Services, including the following:
- Network Monitoring – Sleep easy; we will keep an eye on your network for you. Utilizing sophisticated network monitoring technology and methodologies, our support team will proactively diagnose and remedy issues for your mission-critical networking components. We will support all facets of your environment including Communications + Collaboration, Security, Server, Wireless networking infrastructures and other ABS solutions. We customize our offerings based upon each individual client so you will be receiving the precise amount of support you need.
- Troubleshooting – Rely on the ABS Team to quickly find a solution quickly to mitigate the impact on your business. By providing around-the-clock support, our highly qualified team of engineers is prepared to resolve the issue at hand. We will work collaboratively with you and vendor/manufacturer support to resolve issues so you can focus on your business.
- SMARTnet Management – Simplify your contract management. ABS understands how vital it is to maintain the proper levels of SMARTnet on your mission-critical network devices, which is why we have resources dedicated solely to SMARTnet contract management! With an expert understanding of the various maintenance levels, our team will help with quoting, contract renewals, contract management, and associating contracts with your Cisco ID (CCO). With ABS, an organized and well-managed Cisco SMARTnet Contract is a possibility; let us help you make it a reality.